Sarah Douglas

My unique resume includes work in education, policy and the arts. I apply the knowledge gained from these disciplines to my work in participatory methods of research and design, with the goal of co-creating solutions that are human-centred. I have experience leading and coaching innovation projects with a particular focus on engagement and design research methods. 

I chose OCAD U School of Continuing Studies because of its unique and innovative course offerings, which are perfectly designed for a working professional like me. The course covered key research methods that I was interested in, such as interviews, observations, empathy maps, affinity diagrams, and journey maps. These methods were grounded in a real-world project, with instructors providing supportive direction and guidance every step of the way.

As a result of the course, I felt equipped to co-lead a project utilizing the methods I learned. This newfound perspective was instrumental in designing a co-design project that yielded significant insights for my organization, enabling me to co-create more meaningful and impactful design solutions. This collaborative work was published by the Observatory for Public Sector Innovation in a project titled Project Heart – A Collaborative Exploration of the Future of Engagement.

I really cannot recommend the Empathy + Social Insight for Human-Centred Design* course enough. It provided me with an invaluable learning opportunity that I can apply in all areas of my professional work.