Submit a service request

Getting help is just a few clicks away. Use your OCAD U credentials, log into IT Services Support and submit a ticket. Our staff are here and ready to respond to your requests!

Please note: Personal Information submitted through these service request forms will be used solely for the purposes of technical support with these services and will not be retained or used for any other purpose.

If you have any issues submitting a ticket, call the IT Help Desk at 416-977-6000 ext. 277

Here is a list of our service request forms

List of Service Request Forms


  • IT HELP DESK - If you need general assistance from IT Services. We're here to help!
  • CRITIQUE SUPPORT REQUEST - To request equipment for a critique or exhibition.
  • FACULTY LAPTOP IMAGING - As a faculty, you may request your laptop to be imaged
  • FACULTY LAPTOP LOANS - As a faculty, you may request a laptop loan.
  • LAPTOP PROGRAM IMAGING REQUEST - As a student, you may request your laptop to be imaged. 
  • LAPTOP PROGRAM REVERSAL REQUEST - As a student, you may request a laptop program fee to be reversed.
  • LAPTOP PROGRAM OPT-IN REQUEST - As a student, you may request to opt-in the laptop program.
  • LAPTOP PROGRAM SERVICES REQUEST - To request a laptop repair.
  • STAFF DESK PHONE REQUEST - To request a desk phone for your office.
  • SPECIAL EVENTS SUPPORT REQUEST - To request support and or equipment for an event.

  • VIDEO CONFERENCING SUPPORT (ZOOM) - To request support with our video conferencing platform, Zoom. 
  • WIRELESS GUEST ACCESS - If you require a single or group guest access to WIFI