IT Support at OCAD University

Online support

If you need general assistance from IT Services, Submit a Ticket at our IT Services Support site. We're here to help!

To submit a ticket, log in with your OCAD U student username (tl99zz) or faculty username (bdobbs).

In-person, on-campus support

 100 McCaul Room Type of Support Media Kits & Laptop Loans Days & Hours of Operation Email Address Extension
IT Services Help Desk MCA 341 LAPTOP & IT   Yes Monday to Friday
8:00am – 5:00pm 444
AV Help Desk MCA 343 AV Yes

Monday to Friday
8:00am - 10:00pm

9:00am - 5:00pm 227
205 Richmond/
230 Richmond
Room Type of Support Media Kits & Laptop Loans  Days & Hours of Operation     Email Address Extension
South Campus AV Help Desk RHA 401 AV Yes Monday to Friday
8:00am - 10:00 pm 4655
South Campus IT Help Desk RHB 318 IT No Monday to Friday
8:30am – 4:30pm 2788

Types of support

AV Help Desk

Contact the AV Help Desk if you require...

  • AV equipment loans
  • Classroom technology support
  • Media Kits 
  • Special Event Support

For loans please refer to terms and conditions

IT Services Help Desk

Contact the IT Help Desk if you are having trouble with...

  • Email
  • Your laptop hardware, if you are a laptop program student or faculty
  • MyOCADU 
  • Printing
  • Computer Studio workstations issues
  • Software installed on your laptop by the Help Desk
  • Accessing the OCAD Wireless network with your mobile device or laptop
  • Canvas support
  • Any IT related problem