IT Support at OCAD University

Online support

If you need general assistance from IT Services, Submit a Ticket at our IT Services Support site. We're here to help!

To submit a ticket, log in with your OCAD U student username (tl99zz) or faculty username (bdobbs).

In-person, on-campus support

 100 McCaul Room Type of Support Media Kits & Laptop Loans Days & Hours of Operation Email Address Extension
(416-977-6000)
IT Services Help Desk 100 MCA 341 LAPTOP & IT   Yes Monday to Friday
8:00am – 5:00pm
laptophelpdesk@ocadu.ca ITHelp@ocadu.ca Laptop 444
IT 277
AV Help Desk 100 MCA 343 AV Yes Monday to Friday
8:00am - 10:00pm
avhelp@ocadu.ca 227
205 Richmond/
230 Richmond
Room Type of Support Media Kits & Laptop Loans  Days & Hours of Operation     Email Address Extension
(416-977-6000)
South Campus AV 
 Help Desk
RHA 401 AV Yes Monday to Friday
8:00am - 10:00 pm
avhelp@ocadu.ca 4655
South Campus IT   Help Desk RHB 318 IT No Monday to Friday
8:30am – 4:30pm
ITHelp@ocadu.ca 2788

Types of support

AV Help Desk

Contact the AV Help Desk if you require...

  • AV equipment loans
  • Classroom technology support
  • Media Kits 
  • Special Event Support

For loans please refer to terms and conditions

IT Services Help Desk

Contact the IT Help Desk if you are having trouble with...

  • Email
  • Student Portal
  • Printing
  • Logging in to Computer Studio workstations
  • Any IT related problem

Laptop Help Desk

Contact the Laptop Help Desk if you are having trouble with...

  • Your laptop hardware, if you are a laptop program student or faculty
  • Software installed on your laptop by the Laptop Help Desk
  • Accessing the OCAD Wireless network with your mobile device or laptop
  • Canvas support

For loans please refer to terms and conditions