IT Support at OCAD University
To submit a ticket, log in with your OCAD U student username (tl99zz) or faculty username (bdobbs).
In-person, on-campus support
|100 McCaul||Room||Type of Support||Media Kits & Laptop Loans||Days & Hours of Operation*||Email Address||Extension
|IT Services Help Desk||MCA 341||LAPTOP & IT||Yes||Monday to Friday
8:00am – 5:00pm
|AV Help Desk||MCA 343||AV||Yes||
Monday to Friday
|Room||Type of Support||Media Kits & Laptop Loans||Days & Hours of Operation||Email Address||Extension
|South Campus AV Help Desk||RHA 401||AV||Yes||Monday to Friday
8:00am - 10:00 pm
|South Campus IT Help Desk||RHB 318||IT||No||Monday to Friday
8:30am – 4:30pm
*Note Help Desks are closed during statutory and winter holiday closures. Refer to Facilities hours of operation update to date information.
Types of support
AV Help Desk
Contact the AV Help Desk if you require...
- AV equipment loans
- Classroom technology support
- Media Kits
- Special Event Support
For loans please refer to terms and conditions
IT Services Help Desk
Contact the IT Help Desk if you are having trouble with...
- Your laptop hardware, if you are a laptop program student or faculty
- Computer Studio workstations issues
- Software installed on your laptop by the Help Desk
- Accessing the OCAD Wireless network with your mobile device or laptop
- Canvas support
- Any IT related problem