IT Support at OCAD University

Online support

If you need general assistance from IT Services, Submit a Ticket at our IT Services Support site. We're here to help!

To submit a ticket, log in with your OCAD U student username (tl99zz) or faculty username (bdobbs).

In-person, on-campus support

 100 McCaul Room Type of Support Media Kits & Laptop Loans Days & Hours of Operation* Email Address Extension
IT Services Help Desk MCA 341 LAPTOP & IT   Yes Monday to Friday
8:00am – 5:00pm 444
AV Help Desk MCA 343 AV Yes

Monday to Thursday
8:00am - 10:00pm

8:00am - 7:00pm

9:00am - 5:00pm 227
205 Richmond/
230 Richmond
Room Type of Support Media Kits & Laptop Loans  Days & Hours of Operation     Email Address Extension
South Campus AV Help Desk RHA 401 AV Yes

Monday to Thursday
8:00am - 10:00 pm

8:00am - 7:00pm 4655
South Campus IT Help Desk RHB 318 IT No Monday to Friday
8:30am – 4:30pm 2788

*Note Help Desks are closed during statutory and winter holiday closures. Refer to Facilities hours of operation update to date information.

Types of support

AV Help Desk

Contact the AV Help Desk if you require...

  • AV equipment loans
  • Classroom technology support
  • Media Kits 
  • Special Event Support

For loans please refer to terms and conditions

IT Services Help Desk

Contact the IT Help Desk if you are having trouble with...

  • Email
  • Your laptop hardware, if you are a laptop program student or faculty
  • MyOCADU 
  • Printing
  • Computer Studio workstations issues
  • Software installed on your laptop by the Help Desk
  • Accessing the OCAD Wireless network with your mobile device or laptop
  • Canvas support
  • Any IT related problem