Financial Aid & Awards Student Service Commitment

Financial Aid & Awards is committed to your student rights and responsibilities in the delivery of all of its programs, including the Student Access Guarantee.

Compliments, Comments and Complaints Procedure

Should you have any compliments, comments or complaints about the service you received at Financial Aid & Awards, you may express them through any of the options below.

In your remarks, you may wish to describe:

  • What happened;
  • When and where the situation occurred;
  • Who was involved; and
  • What actions were taken.

Your feedback will remain confidential and can be withdrawn at any time. 

OPTION 1. Submit a Financial Aid & Awards Online Feedback Form

  • The Feedback Form is submitted anonymously to the Financial Aid & Awards office
  • If you require a reply to a specific situation however, please indicate your name and contact information and we will respond within 24 hours
  • While help may be limited for concerns submitted anonymously, all suggestions will be considered and taken seriously

OPTION 2. Discuss the issue with the person involved

  • If you have a compliment, comment or complaint with a program, service or staff member in the Financial Aid & Awards office, you can first try to speak with the person involved, if applicable
  • Financial Aid & Awards staff are committed to helping resolve any concerns students may have

OPTION 3. Contact Andre De Freitas, Manager, Financial Aid & Awards

  • If you are unable to resolve a problem you encountered with a Financial Aid & Awards program, service or staff member, you may email or make an appointment with Andre De Freitas, Manager of Financial Aid & Awards
  • The Manager will listen to your concerns, keep you informed about the status of your complaint, and consult with you (and staff if necessary) to find a resolution

OPTION 4. Contact Deanne Fisher, Associate Vice-President, Students

  • If you and the Manager are unable to resolve your concerns, or you would like to commend the service you received in Financial Aid & Awards, you can make an appointment, submit a letter or email to Deanne Fisher, Associate Vice-President, Students
  • The Associate Vice-President, Students, will listen and reply to your comment, consult with Financial Aid & Awards if necessary, and work with you to find a resolution if required

OPTION 5. Meet with the OCAD University Student Union

  • You may choose to consult your Student Union, an independent advocate for OCAD U students
  • Call 416-977-6000, EXT. 341 to make a confidential appointment

OPTION 6. File a complaint under OCAD U’s Respectful Work and Learning Environment Policy 

OPTION 7. Contact the Ministry of Training, Colleges & Universities

Thank you for your feedback so that we can continue to provide you with the best possible service.

Financial Aid & Awards, OCAD University

230 Richmond St. W, Level 5
Toronto, ON
Monday to Friday, 8:30 a.m. to 4:30 p.m. (Please arrive by 4 p.m. so we have time to help you!)
Email: Financial Aid (general office email address)

Mailing Address

Financial Aid & Awards, OCAD University
100 McCaul Street, Toronto ON
M5T 1W1

Samara Diaz, Coordinator, Financial Aid & Awards 416-977-6000, Ext. 250
Andre De Freitas
, Manager, Financial Aid & Awards 416-977-6000, Ext. 3845
Vanessa Armstrong, Financial Aid Advisor, 416-977-6000, Ext. 391
Kelly Faller
, Financial Aid Advisor 416-977-6000, Ext. 257
Kristina Jagassar, Financial Aid Advisor 416-977-6000, Ext. 3841
Vilma Short
, Financial Aid Advisor 416-977-6000, Ext. 231