Facilities, maintenance and operational related concerns or service requests requiring action must be directed to firstname.lastname@example.org or by calling (416) 977-600 ext.600. Individuals can also leave messages at extension 600 on any campus telephone.
Facilities & Studio Services will respond to water leaks, temperature issues, light bulb replacement, small office moves, set ups for classrooms/meetings/special events, campus cleaning services, plumbing, electrical repairs and the removal of recyclable or hazardous waste.
Work requests are converted to a work order and a reference number is issued to the individual submitting the work requests. Work requests are placed in queue via priority, are scheduled and coordinated by the Work Request Coordinator.
Factors that impact the work order process:
- Timing of the requested submission - A minimum of forty-eight (48) hours is required to effectively manage most requests
- Priority and need – OCAD University’s objectives and strategic initiatives are considered before any work is initiated, large or small
- Availability of staff and funding allocation – Size of the campus and the resources have a direct effect on task initiation and completion
- Life-cycle of the system or components
If you are unclear about a request, please contact the Work Request Coordinator at extension 600 or any of the support staff in Facilities & Studio Services.
Emergency and after hours contacts:
If an emergency arises after Facilities & Studio Services normal business hours, weekends and holidays, please contact Campus Security Services at (416) 977-6000,ext. 366.
Billable versus non-billable
Charges are not applied to regularly scheduled maintenance, general repairs and replacements of parts to original building structures, systems and components.
Charges can apply to discretionary requests of service involving non-maintenance and operational type requests to a specific department. Equipment not specific to parts of the building system for which the Facilities Planning & Management department does not have full operating control even if it was installed at the time of construction and added later. It is the direct responsibility of the department that controls and utilizes the equipment to fund, maintain and repair it as required.