Financial Aid & Awards Student Service Commitment
Financial Aid & Awards is committed to your student rights and responsibilities in the delivery of all of its programs, including the Student Access Guarantee.
Compliments, Comments and Complaints Procedure
Should you have any compliments, comments or complaints about the service you received at Financial Aid & Awards, you may express them through any of the options below.
In your remarks, you may wish to describe:
- What happened;
- When and where the situation occurred;
- Who was involved; and
- What actions were taken.
Your feedback will remain confidential and can be withdrawn at any time.
OPTION 1. Submit a Financial Aid & Awards Online Feedback Form
- The Feedback Form is submitted anonymously to the Financial Aid & Awards office
- If you require a reply to a specific situation however, please indicate your name and contact information and we will respond within 24 hours
- While help may be limited for concerns submitted anonymously, all suggestions will be considered and taken seriously
OPTION 2. Discuss the issue with the person involved
- If you have a compliment, comment or complaint with a program, service or staff member in the Financial Aid & Awards office, you can first try to speak with the person involved, if applicable
- Financial Aid & Awards staff are committed to helping resolve any concerns students may have
OPTION 3. Contact Andre De Freitas, Manager, Financial Aid & Awards
- If you are unable to resolve a problem you encountered with a Financial Aid & Awards program, service or staff member, you may email or make an appointment with Andre De Freitas, Manager of Financial Aid & Awards
- The Manager will listen to your concerns, keep you informed about the status of your complaint, and consult with you (and staff if necessary) to find a resolution
OPTION 4. Contact Deanne Fisher, Associate Vice-President, Students
- If you and the Manager are unable to resolve your concerns, or you would like to commend the service you received in Financial Aid & Awards, you can make an appointment, submit a letter or email to Deanne Fisher, Associate Vice-President, Students
- The Associate Vice-President, Students, will listen and reply to your comment, consult with Financial Aid & Awards if necessary, and work with you to find a resolution if required
OPTION 5. Meet with the OCAD University Student Union
- You may choose to consult your Student Union, an independent advocate for OCAD U students
- Call 416-977-6000, EXT. 341 to make a confidential appointment
OPTION 6. File a complaint under OCAD U’s Respectful Work and Learning Environment Policy
- If your concern or complaint involves issues of discrimination, harassment, bullying or related behaviour, you may wish to file a complaint under OCAD U's Respectful Work and Learning Environment Policy
OPTION 7. Contact the Ministry of Training, Colleges & Universities
- Your first point of contact for issues pertaining to your OSAP is the OCAD University Financial Aid & Awards office. However, here are some contacts that may also be useful to you:
Thank you for your feedback so that we can continue to provide you with the best possible service.
Financial Aid & Awards, OCAD University
51 McCaul Street, Level 1
Toronto, ON
Monday to Friday, 8:30 a.m. to 4:30 p.m. (Please arrive by 4 p.m. so we have time to help you!)
Email: Financial Aid (general office email address)
Mailing Address
Financial Aid & Awards, OCAD University
100 McCaul Street, Toronto ON
M5T 1W1
Vanessa Armstrong, Financial Aid Officer 416-977-6000, Ext. 391
Andre De Freitas, Manager, Financial Aid & Awards 416-977-6000, Ext. 3845
Kelly Faller, Financial Aid & Awards Administrator 416-977-6000, Ext. 257
Vilma Short, Financial Aid Administrator 416-977-6000, Ext. 231
Zach Moss, Asstistant, Financial Aid & Awards 416-977-6000, Ext. 250
Diana Bahr, Financial Aid Projects Officer 416-977-6000, Ext. 3841
Last Modified:4/4/2013 5:58:34 PM
