IT support at OCAD University

Online support

If you need general assistance from IT Services, Submit a Ticket for the IT Help Desk. We're here to help!

To submit a ticket, log in with your OCAD U student username (tl99zz) or faculty username (bdobbs).

In-person, on-campus support

100 McCaul Room Type of Support Media Kits & Laptop Loans  Days & Hours of Operation     Email Address Extension

(416-977-6000)

IT Help Desk 100 317a IT  No Monday to Friday
8:30am – 4:30pm  
ITHelp@ocadu.ca 277
AV Help Desk 100 343 AV Yes Monday to Friday
8:00am - 10:00pm
Saturday 9:30am - 4:30pm
avbooking100@ocadu.ca 227
Laptop Help Desk 100 341 LAPTOP Yes Monday to Friday
8:00am –7:00pm
laptophelpdesk@ocadu.ca 444
113 McCaul Room Type of Support Media Kits & Laptop Loans  Days & Hours of Operation     Email Address Extension

(416-977-6000)

AV Help Desk 113 1301 AV No

Monday to Friday 
8:00am - 10:00pm 

avbooking113@ocadu.ca 2789
205 Richmond Room Type of Support Media Kits & Laptop Loans  Days & Hours of Operation     Email Address Extension

(416-977-6000)

South Campus AV 
Help Desk
7701 AV Yes Monday to Friday
8:00am - 10:00 pm
avbooking205@ocadu.ca 4655
 South Campus IT Help Desk  8318 IT No

Monday to Friday 
8:30am – 4:30pm

i

ITHelp@ocadu.ca

 

Types of support

AV Help Desk

Contact the AV Help Desk, if you require

  • AV equipment loans
  • Classroom technology support
  • Media Kits 

For loans please refer to terms and conditions

IT Help Desk

Contact the IT Help Desk if you are having trouble with...

  • Email
  • My Courses
  • Student Portal
  • Printing
  • Logging in to Computer Studio workstations
  • DBOCAD
  • Any IT related problem

Laptop Help Desk

Contact the Laptop Help Desk it you are having trouble with...

  • Your laptop hardware, if you are a laptop program student
  • Software installed on your laptop by the Laptop Help Desk
  • Accessing the OCAD Wireless network for the first time
  • Laptop and accessory
  • Media kit loans

For loans please refer to terms and conditions