Show/Hide Images

Health and Wellness Centre

The OCAD U Health and Wellness Centre provides medical and counselling services to students.

COUNSELLING SERVICES

Need to talk? We’re here to listen.

 

INDIVIDUAL COUNSELLING

Counselling at the OCAD U Health & Wellness Centre is a free, short-term, client-centered, non-judgmental service. Licensed/registered, professionally trained counsellors provide one-to-one counselling to students experiencing a crisis or seeking ongoing therapy. During certain times of the school year, there may be a waiting list for this service. To inquire about the waiting list or to be put on the list, please walk in to the centre for a walk-in counselling session. 

Examples of challenges students bring to counselling include:

  • Stress
  • Anxiety
  • Depression
  • Relationship or family issues
  • Sexuality
  • Grief or loss
  • Self esteem
  • Drugs or alcohol use

APPOINTMENTS

Counsellors are available Monday through Friday from 9 a.m. to 4 p.m.

To make an appointment with a counsellor you can call 416-977-6000, Ext. 260, email hwc@ocadu.ca or simply walk in to the clinic.

 

WALK-IN INDIVIDUAL COUNSELLING

If you are experiencing a crisis or are new to counselling, you can meet with the counsellor available for walk-in appointments at your convenience. There is a counsellor available for walk-in visits from 9 a.m. to 4 p.m., Monday to Friday; appointments generally occur on a first-come, first-served basis with the last appointment at 3:30 p.m.

 

CANCELLING AN APPOINTMENT

If you anticipate the need to miss an appointment, please notify us as soon as possible.

 

COUNSELLING STAFF

All of our counsellors are trained, experienced staff that are aware of the unique issues and/or challenges that may affect art and design students. Please visit Our Team page to learn more about the Health and Wellness Centre Counsellors.

In keeping with the Centre’s commitment of professional development and education, the Centre often provides education and training to students pursuing degrees in various health professions. These students are supervised by regulated health professionals within the Centre and are eager to support you achieve your goals.

 

COUNSELLING SESSIONS – WHAT TO EXPECT

Counselling is an active process where you and your counsellor work together to find ways to resolve issues and/or address your concerns. To get the most out of your sessions:

  • Come prepared with issues to discuss with your counsellor; set a specific counselling goal
  • Decide on the frequency of visits with your counsellor
  • Actively work on counselling goals between sessions

From time to time counsellors and health care students may ask permission to audio record counselling sessions for continuing education and professional development purposes.

 

REFERRALS AND RESOURCES

You can learn more about the variety of campus and community resources and services available to you by meeting with one of our counsellors; they may be able to assist you with the referral process if required. A list of resources is also available on our Resources page.

 

CONFIDENTIALITY

Confidentiality is a legal obligation and priority of the Health & Wellness Centre. Information is not released outside the Health & Wellness team without permission from you. There are however specific circumstances, as identified by law, where a health professional is required to disclose certain information. During the first counselling appointment, you will be given information about confidentiality and your counsellor will review this with you.

Click here to view our Confidentiality Policy
Click here to view our Consent to Disclose Personal Health Information

DOCTORS NOTES OR VERIFICATION OF ILLNESS

Clinicians at the Health and Wellness Centre are able to provide a Verification of Illness (VOI) certificate in certain circumstances. A VOI is a document stating that a student is experiencing either a health or mental health issue that is impacting their schoolwork. This document is intended as a way to verify a health issue and as a way to facilitate increased communication between students and their professors regarding accommodation requests. We do not provide VOI certificates retroactively- the health/mental health concern must be current. Students who require a VOI can walk in Monday to Friday, 9 a.m. to 4 p.m., to speak with a walk-in counsellor. Students will receive a copy of the VOI document to share with their professors and the VOI document will be stamped with the official Health and Wellness Centre stamp.

 

HEALTH PROMOTION

The Health & Wellness Centre is actively committed to promoting our community's health. In collaboration with students, as well as other on- and off-campus organizations, we develop and execute programming designed to encourage health from the individual level to the broader social level. Currently, the Centre facilitates monthly events on a range of topics, works with peer health promoters to address local health issues, and supports Leave the Pack Behind smoking cessation programming. If you are interested in getting involved or have an idea for a health promotion activity, please contact us at 416-977-6000, Ext. 260, or email Jen Ko (HWC Nurse) at jko@ocadu.ca.

Check our Facebook and Twitter pages for our most up-to-date schedule of events.

 

IN CASE OF EMERGENCY OR IF THE CENTRE IS CLOSED

Please go to the nearest hospital emergency department if the matter is urgent or visit your nearest walk-in clinic.


View a list of resources on the Resources page.

MEDICAL SERVICES


MEDICAL/HEALTH SERVICES

Our family doctor is available Mondays, Tuesdays, Wednesdays, and Fridays from 9 a.m. to 4 p.m. for scheduled appointments and walk-ins. Doctors and/or nurses are able to provide:

  • Physical health exams
  • Immunizations
  • Treatment of minor illnesses
  • Sexual and reproductive health services including STI testing, Pap tests, birth control prescriptions, counselling and Plan B emergency contraceptive 
  • Treatment for minor accidents and injuries and first aid
  • Referrals to other campus and community resources and supports, other clinics, specialists and services
  • Smoking cessation counselling through Leave the Pack Behind program
  • Nutrition and health promotion activities
  • General health information, answers to health and well-being questions and concerns
  • Doctor notes or Verification of Illness forms

Some of these services may only be available when a doctor or nurse is in the office. Please call ahead to confirm availability and avoid disappointment.


MAKING AN APPOINTMENT

To book an appointment please email hwc@ocadu.ca, call 416-977-6000, Ext. 260, or visit the Health and Wellness Centre in person. Our family doctor is available Mondays, Tuesdays, Wednesdays, and Fridays from 9 a.m. to 4 p.m. for scheduled appointments and walk-ins. The nurse is available Monday to Friday 9 a.m. to 4 p.m., but please call ahead to ensure she will be available. 

 

WHAT TYPE OF INFORMATION SHOULD I PROVIDE WHEN BOOKING AN APPOINTMENT?

When scheduling an appointment, students are asked the general nature of the visit so that an appropriate amount of time can be booked; for example, physicals and initial birth control visits require longer appointment times.

Plan to arrive at least 10 to 15 minutes before your first appointment as you will need to complete registration documents.

Remember to bring your health card. You need a valid provincial health insurance card or UHIP card to see the doctor(s). If your health card has expired you will not be able to see a doctor.

If you are late for your appointment, it may need to be rescheduled or you may have to wait until the doctor is available.


CANCELLING AN APPOINTMENT

Please provide us with at least 24 hours notice if you need to cancel an appointment with the doctor. 


CONFIDENTIALITY

Confidentiality is a legal obligation and priority of the Health & Wellness Centre. Information is not released outside the Health & Wellness team without permission from you. There are however specific circumstances, as identified by law, where a health professional is required to disclose certain information. During your first appointment, you will be provided with information about confidentiality. 

Click here to view our Consent to Disclose Personal Health Information
Click here to view our Confidentiality Policy

 

IN CASE OF EMERGENCY OR IF THE CENTRE IS CLOSED

Please go to the nearest hospital emergency department if the matter is urgent. For other issues, please call Telehealth at 1-866-797-0000 to speak to a registered nurse, or visit your nearest walk-in clinic.

View a list of resources on the Resources page.

 

Non-OHIP covered students 

International students: UHIP

The university health insurance plan (UHIP) is a mandatory health plan for all international students studying in Ontario. UHIP is a primary insurance plan that provides basic medical coverage for most doctor and hospital visits in Ontario. The insurance is effective from September 1st each year until August 31st the following year. 
Please remember to always have a valid and updated UHIP card printed and with you at all times, as well as a UHIP claim form. Please bring these two things when you go to a clinic or hospital. 

To print your proof-of-coverage card and claim forms: www.uhip.ca

Questions about your UHIP coverage? Please contact international student services at international@ocadu.ca or 
416 977 6000 x 293 or x 3842 

Out of province students

If you have health coverage outside of Ontario within Canada, please bring a valid health card to your visit. 

 

 

Helpful Contacts

Specific Contacts

For general inquiries, please email us at hwc@ocadu.ca.


If you have specific questions about the OCADU Health and Dental plan, please email us at healthdental@ocadu.ca.


If you would like to request or have questions about your health records, please email us at healthrecords@ocadu.ca.


We encourage students to give us feedback directly if you have any suggestions, compliments, or concerns about our services. You can also email us with feedback at hwcfeedback@ocadu.ca.

Hours

The Centre is open Monday to Friday from 9 a.m. to 4 p.m. year round, including the summer.

You can book an appointment or walk-in.

To book an appointment please call, visit or email us.

Location

230 Richmond St. W., Level 6


Health and Wellness Map