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The OCAD U Health and Wellness Centre provides medical and counselling services to students.

Health and Wellness Centre

The OCAD U Health and Wellness Centre provides medical and counselling services to students.

EMERGENCIES

If this is an emergency, call 911 & inform Safety & Security Services
by picking up the Red Phone or dialling 511 on campus.



CRISIS SUPPORT

STUDENTS

The Health & Wellness Centre offers crisis intervention support during scheduled office hours. If you or a friend are experiencing an emotional crisis situation such as feeling overwhelmed, frightened, confused, depressed, hopeless, or suicidal, we are here to help.

If you have already seen a counsellor at the Centre, you can call to request an urgent appointment or you can walk-in during regular office hours.

If you have never been to Health & Wellness Centre, you can call or come directly to the Centre and book an appointment to see a member of the Health and Wellness team.

If the Centre is closed and you need to speak to someone urgently, you can reach out to our community resources for support; many of those resources are available 24 hours a day. You can find a complete list under Mental Health Resources.

 

FOR FACULTY

SUPPORTING STUDENTS IN DISTRESS

OCAD U students are bright, very capable, and are driven to succeed; however, sometimes they face difficulties that puts their academic success at risk. In your role as faculty or staff, you may be one of the first ones to notice if a student is experiencing difficulty or distress. As faculty and staff, you have a shared responsibility to:

  • NOTICE signs of distress and communicate these to the student and/or supervisor through the instructions outlined in the Student Crisis Support Protocol.
  • ENGAGE with the student by having a direct conversation, if you feel comfortable doing so. While respecting the student’s right to confidentiality, you can speak to the student to gather more information, actively listen and express your care and concern.
  • REFER the student to the appropriate support resource, as listed in the Student Crisis Support Protocol.

Your role is not to serve as a counsellor, diagnose and/or solve the student’s problems. Problem solving around personal and/or emotional issues, exploring and processing emotions, and/or to giving advice is strictly the role of a counsellor.

 

WHAT IS DISTRESS?

“Difficulty” and/or “distress” are terms to describe emotions or feelings that interferes with a person’s ability to carry out day to day activities. The root causes of distress can be complex and determined by a person’s social, economic or physical environment, and/or a person’s individual characteristics and behaviours. A student may be experiencing distress because of barriers, challenges, and changes that feel out of their control. They may confide that they are dealing with a crisis or significant life event.

For more information refer to A Guide to Supporting Students in Distress at OCAD University.

Without support, the student may be at academic risk due to the nature and degree of difficulty.

Helpful Contacts

Specific Contacts

For general inquiries, please email us at hwc@ocadu.ca.


If you have specific questions about the OCADU Health and Dental plan, please email us at healthdental@ocadu.ca.


If you would like to request or have questions about your health records, please email us at healthrecords@ocadu.ca.


We encourage students to give us feedback directly if you have any suggestions, compliments, or concerns about our services. You can also email us with feedback at hwcfeedback@ocadu.ca.

Hours

The Centre is open Monday to Friday from 9 a.m. to 4 p.m. year round, including the summer.

You can book an appointment or walk-in.

To book an appointment please call, visit or email us.

Location

230 Richmond St. W., Level 6


Health and Wellness Map