Work requests

Facilities, maintenance and operational related concerns or service requests requiring action must be directed to workrequest@ocadu.ca. Individuals can also leave messages at extension 600 on any campus telephone.

Services requests

Facilities, Planning & Management will respond to water leaks, heat outage, light bulb replacement, small office moves, a setup for a classroom, meeting or special event, campus cleaning service, plumbing and electrical repairs, removal of recyclable or hazardous waste.

Work requests are converted to a work order and a reference number is issued to the individual submitting the work requests. Work requests are placed in queue, scheduled and coordinated by the Work Request Coordinator.

Factors that impact the work order process:

  • Timing of the requested submission - A minimum of 24 hours is required to effectively manage most requests
  • Priority and need – OCAD University’s objectives and strategic initiatives are considered before any work is initiated, large or small
  • Availability of staff and funding allocation – Size of the campus and the resources have a direct effect on task initiation and completion
  • Lifecycle of the system or components

If you are unclear about the requests, please contact the Work Request Coordinator or one of the support staff in Facilities, Planning & Management.

Emergency and After Hours Contacts:

If an emergency arises after Facilities, Planning & Management normal business hours, weekends and holidays, please contact Campus Security Services at 416-977-6000, Ext. 366.

Billable versus non-billable

Charges are not applied to regularly scheduled maintenance, repairs and replacements of parts to building structures, systems and components. 

Charges can apply to discretionary requests of service involving non-maintenance and operational type requests to a specific department.  Equipment not specific to parts of the building system for which the Facilities, Planning & Management department does not have full operating controls even if it was installed at the time of construction and  added later is the direct responsibility of the department that controls and utilizes the equipment to fund, maintain and repair it as required.

Submit work order

Billable services

  • Hanging of items in your office (e.g., white boards, pictures)
  • Wall repairs and painting due to the relocation of items on the wall
  • Re-keying of locks, new and replacement keys, all set-up activities for special events including: table and chair set-up, hanging of banners, electrical support, turning off irrigation, extra need for clean up during or after event outside the Facilities, Planning & Management staff operational hours
  • New window treatments (e.g., shades, blinds)
  • Maintenance or installation of departmental owned equipment including desk lamps
  • Paint requests involving accent walls and common areas
  • New or redesigned HVAC equipment that is not on the university's Capital Projects Improvement budget lists
  • All building alterations or improvements that are not part of the university's Capital Projects Improvement budget lists
  • Carpet replacement other than for safety reasons or that is not part of the university's Capital Projects improvement request.
  • Furniture acquisition and repair (unless specifically funded by the university)
  • Extra requests for trash collection and custodial support outside the scheduled cleaning
  • Retraction of seating within MCA 190 and MCA 230 will incur a cost to the department or student group

Non-billable services

  • Set-up activities for special events including: table & chair set-up, hanging of banners, electrical support, turning off irrigation, extra need for clean up during the Facilities, Planning & Management staff standard operational hours 
  • Room booking/facility rental
  • Cleaning and polishing of public areas, restrooms, classrooms, studios, workshops, labs and lecture halls
  • Flooring maintenance and replacement, shampooing public area carpets
  • Interior and exterior graffiti removal within 24 hours of reporting 
  • Weekly office cleaning
  • Pest extermination
  • Recyclable and waste removal
  • Hazardous waste removal
  • Furniture maintenance, repair and replacement [resource permitting]
  • Moving activities including the disposal of equipment or furniture
  • Snow removal/landscaping
  • Office moves (Approved by the university as part of a space renovation project.)

Charge-out rates: If you are uncertain about the service requests, contact the Work Request Coordinator at workrequest@ocadu.ca or leave a message at extension 600 on any campus telephone.