Facilities, maintenance and operational related concerns or service requests requiring action must be directed to firstname.lastname@example.org. Individuals can also leave messages at extension 600 on any campus telephone.
Facilities, Planning & Management will respond to water leaks, heat outage, light bulb replacement, small office moves, a setup for a classroom, meeting or special event, campus cleaning service, plumbing and electrical repairs, removal of recyclable or hazardous waste.
Work requests are converted to a work order and a reference number is issued to the individual submitting the work requests. Work requests are placed in queue, scheduled and coordinated by the Work Request Coordinator.
Factors that impact the work order process:
- Timing of the requested submission - A minimum of 24 hours is required to effectively manage most requests
- Priority and need – OCAD University’s objectives and strategic initiatives are considered before any work is initiated, large or small
- Availability of staff and funding allocation – Size of the campus and the resources have a direct effect on task initiation and completion
- Lifecycle of the system or components
If you are unclear about the requests, please contact the Work Request Coordinator or one of the support staff in Facilities, Planning & Management.
Emergency and After Hours Contacts:
If an emergency arises after Facilities, Planning & Management normal business hours, weekends and holidays, please contact Campus Security Services at 416-977-6000, Ext. 366.
Billable versus non-billable
Charges are not applied to regularly scheduled maintenance, repairs and replacements of parts to building structures, systems and components.
Charges can apply to discretionary requests of service involving non-maintenance and operational type requests to a specific department. Equipment not specific to parts of the building system for which the Facilities, Planning & Management department does not have full operating controls even if it was installed at the time of construction and added later is the direct responsibility of the department that controls and utilizes the equipment to fund, maintain and repair it as required.