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GETTING STARTED: STUDENTS
1. Log in to your student e-mail account
Your student e-mail account is an important lifeline between you and your instructor and the university departments you interact with. Your student e-mail address is two letters, two numbers and two letters (xx02yy) @student.ocad.ca. To find your username, visit the Student Information System (SIS), where you registered for your courses, and select "Computer Account Agreement".
Visit: https://studentemail.ocad.ca to log on to the OCAD student email system.
Your student e-mail login is very important: it provides access to not only your e-mail, but also the wireless network, computer studios and info commons computers, and My Courses (OCAD's online curriculum support service).
If you've forgotten your e-mail password, or would like to change it, you can do so at any time through the SIS by selecting "E-mail Password". Contact the IT Help Desk at ext. 277 for assistance.
Click here for more information about OCAD student e-mail.
2. Log in to My Courses
My Courses is your online connection to your courses and your instructors. It enables you to view course outlines, download assignments and other important files, engage in instructor-created discussion groups, and browse the Library image bank. When you log in, My Courses automatically knows who you are and what courses you are enrolled in, and keeps current by synching them with your course registrations nightly.
3. Set up your print account
Printing at OCAD is tracked using an accounting system tied to your e-mail username. To add print credits, buy tickets at the Cashier’s office, Level 1, 115 McCaul, and visit the Service Bureau (room 266 at 100 McCaul St.) to have them added to your account. Once you've done that, you can print to printers across campus, including the library, Information Commons, and computer studios.
All printers are named after the room that they reside in, followed by their model number. This way all printers are easy to locate. For instance, the HP2300 printer in room 640 is called 640_HP2300.
Always make sure you know where you are sending a print job before you click the 'print' button!
Visit our Printing page for more information on OCAD printing services.
4. Check Out our Facilities
Visit our Facilities page for the details on the hardware and software available to you, and feel free to familiarize yourself with the various studios, computer clusters and the Information Commons in person.
5. Get Your Questions Answered
IT Services staff at OCAD aim to be accessible and helpful. Contact our Help Desk and we'll help you out.
Frequently Asked Questions
Q: Why can’t I print?
First check your print account to see if you have any print credits available. If you do not have sufficient funds you can add more by visiting the cashier’s office located on the first floor in 115 McCaul.
If you are using a laptop, please make sure that your laptop has the current print drivers installed. Mac Users PC users, you must download these drivers using Internet Explorer.
More Information on printing at OCAD University please visit Copy & Print Services website.
Q: How do I Access Temporary Storage?
There should be an ICON on your desktop called TEMPORARY STORAGE. If this does not exist on your computer follow this link smb://dirhost.acs.ocad.ca/temporarystorage
Q: I am a Laptop student entitled to AUTOCAD, but I can’t borrow Licenses even though I am entitled to?
Licenses are bound to the OCAD University network. Make sure that you are on the OCAD University network before attempting to borrow a license.
Q: My Laptop can’t access the Wireless Network?
You must be either be enrolled in the Laptop Program or have paid the Wireless Access Fee. If still have problem please follow these instructions on how to access wireless network.
Q: I can’t remember my student email password?
You can reset your password using your PIN by logging into the registration system. If you don’t remember your PIN number you will have to contact the Registrar’s Office, (2 nd floor, 115 McCaul).
If you know your PIN number, Log on to Student Information Systems. Select option COMPUTER ACCOUNT PASSWORD. Enter PIN and new password.
NEED HELP?
AV Help Desk
Room 341, 100 McCaul
avbooking100@ocadu.ca
416-977-6000, Ext. 227
IT Help Desk
Room 317a, 100 McCaul
ITHelp@ocadu.ca
416-977-6000, Ext. 277
Laptop Help Desk
Room 664, 100 McCaul
laptophelpdesk@ocadu.ca
416-977-6000, Ext. 444